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Hi Laurie,
I wanted to let you know that I'm thrilled with your
services. The last two technicians that came to my
home...today was Joe and last time Scott... were pleasant,
knowledgeable and represented your company well. Please
thank them and pass along my praise to your owners.
Scott E. - North Caldwell
Dear Steve,
Thanks so much for your time and honesty. I very much appreciate your professionalism. I wish you all good things. I would gladly refer anyone with concerns to you!
Leonard C- Montclair NJ
Dear Sir or Madam,
This is a brief note to express our great satisfaction with the work that Jim has performed on our home over the past year.
In April of 2008 we discovered termites in our home. Jim was sent from your company, Dial Pest Control, to investigate and remediate the problem. From the moment our first inspection was scheduled through our current contract renewal, Jim has arrived on time, serviced our home quickly, efficiently and with great care, and has provided us with excellent information as to how the extermination system works and where in the process we are. He is very informative, and delivers the information in a calm and reassuring manner that was/is greatly appreciated during a "crisis"(to us anyway) that greatly alleviated our concerns. Jim is great about ensuring that the work location is left clean, treating our home as if it is his own.
We appreciate the service that Dial Pest Control has provided, and especially appreciate the way that Jim services our account.
Natasha H.- North Caldwell NJ
To Whom I May Concern,
I would like to take this opportunity to state that your employee, Chuck K. is very thorough and diligent in his work. He has helped the Township of Montclair with our pest problems, whether it is an infestation of mites, insects or rodents.
Chuck is a very amiable individual and gets along with all the employees in our office.
Karl Olson-Supervisor of Administrative Services
Township of Montclair
Dear Steve and Jerry,
I want to take a minute to let you know how much I appreciate the care and service you and your staff provide. My home is taken well care of by the best. It definitely pays to be on a home service plan, rather than calling with emergency pest situations.
Everyone at Dial is friendly but most of all professional. The business of bugs is bizarre but everyone at Dial has a great attitude and a sense of humor! It must be in your job requirements.
I remember when I had some small bugs in my house last Spring, mostly on the window sills from the basement to the second floor. Dial worked with me until the problem was gone. It took a few visits but you beat the bugs! I'm also thankful that I don't see the larger, cave crickets anymore! Those are gross and hop too much!
I remember Steve helping me with a squirrel in my house years ago. That was too funny. I don't know who make more noise, Steve , Scott or the squirrel! In the end Steve left a cage in the room and the squirrel was finally trapped safely. I knew by the "thumping" sounds in the room above me that it was time to call Steve to come and release the squirrel back to nature. A happy ending for everyone! Thank you Dial Pest!
Kristen R.- Cedar Grove NJ
To Steve and Jerry,
I would like to drop you a quick line to share with you the excellent service I received with dealing with a pest issue (bats) from Joann and Ken.
Understanding that in today's world, there is nothing more important for a company to deliver superior customer service while producing high quality. When I dealt with both Joann and Ken, I got exactly that. Joann should be recognized and commended on your excellent customer service skills. She was always pleasant, professional and had excellent follow-up skills. Ken also handled the situation politely, professionally and taught me a few things about bats in general. I hope to never have to use "Dial Pest Control" again, but I promise if I again have any type of pest issues, you will be the first to get a call, plus if anyone ever speaks of a pest issue of any kind to me, I will surely refer them to your company.
Rob & Nancy C.- Verona NJ
To Whom It May Concern:
Mr. Kopacz (Chuckie) is very professional, he listens to our concerns and solves any problems with may have. He always puts safety first and quality first.
We here at Gates Manor look forward to seeing him every week. Your organization is represented positively by Mr. Kopacz.
Desiree Davidson-Trotz
Gates Manor/ Montclair NJ
Hi,
Just wanted to let you know how much we appreciate your service. Your technicians are truly different in how polite and engaging they are when they come to make a house call.
I had Artie come by this week for inside maintenance. He gave me lots of information and advice as was so pleasant. He left and then realized my service included the garage, so he called and came back. He also gave me advice in a follow up call on a question I had for him.
Thank you for making customer service a priority. It is apparent that this value comes from the top of your company and down through every person with whom we interact.
Keep up the great work.
Floss O- Upper Montclair
To Whom It May Concern:
I'm very pleased Angel's attention to the pest control of our home and property. He is obviously an expert in his field but what makes him special is his cheerful nature. It's a pleasure to have him take care of our pest problems.
Susan H- Upper Montclair
It is truly an honor to write a testimonial for all my friends at Dial Pest Control.
Almost 8 years ago, on 9/11/01- I lost my husband of 31 years tragically and without warning. Those early days were ones of shock and confusion. Still, as should be, life goes on.
We had always managed to take care of pest control problems ourselves. But, household pests have no respect for our human circumstances. I didn't know who to call or where to turn. I was hung in this time of loss, bombarded with pest control companies who were unknown to me and or my friends.
A very good neighbor suggested I use Dial Pest Control. I phoned Dial immediately. The shock of my situation made my requests difficult to understand. But, Steve came to my home immediately. He assessed what needed to be done. He calmed me and understood my inability to cope. I had several estimates from other companies. Steve was honest and comforting in telling me what services I needed and which were unnecessary.
It has been almost eight years now. Dealing with Dial Pest Control is a joy and a wonder. I am never over-charged. All mechanisms for pest control are checked regularly. If there are any problems, one call to the office, someone is sent immediately and the problem is dealt with in a professional and courteous manner. The staff, to a person, is congenial and interested in doing excellent work. A customer is not just treated as some unimportant number but with sincerity and caring.
Dial Pest Control is always friendly, honest, congenial and professional. After eight years of service, I still would not trust keeping my home pest-free to anyone else.
Gran K- Upper Montclair
"Thanks for your helping hand, Steve, Jerry and Staff. You're the best!"
Mike P., Little Falls, NJ
" I am writing to let you know this is the first time in seven years we did not have a swarm of termites. The Sentricon System really works."
Ray D., Livingston, NJ
"Jerry, you and your staff did a great job."
Mike T., Cedar Grove, NJ
"I only wish I had known about your company several years ago. I would have enjoyed many years of 'bug-free'living. I look forward to a long and satisfying relationship with your company."
Jean S., Montclair. NJ
"I feel I must write to let you know I appreciate your choice of exterminators. For the first time in 10 years I am free of termites. I used to dread the spring months - so thought I'd write to thank you, and Dial Pest Control, Inc."
Lillian D., Maywood, NJ
"Steve, this is just a little note of appreciation for making the experience of exterminating our household fun. You do a hard job with a wonderful good humor."
Anne D., Caldwell, NJ
"Thanks for all your help solving my squirrel problem. It was great to work with people who are concerned about doing the job properly."
Mary Anne G., Montclair, NJ
"I very much appreciate your high level of professionalism and look forward to continuing to spread the good word about your company to our friends in Montclair."
Tim W., Montclair, NJ
"I thought I would take a moment to comment on the initial impression my wife and I had of one of your exterminators and the follow-up visit for the actual work done.
"Your staff is both personable and convincing in his knowledge and confidence of the job your company performs. Interestingly enough, they speaks highly of the management of Dial Pest in that the company seems aware of the responsibility it assumes with the elimination of destructive insects and the need for "good treatment" of the managers and day help who are the guys on the road carrying out the contract. The proof of it all, of course, is the effectiveness of the treatment and time is the judge of that. However, I am convinced the job will be up to what it seems to be, high standards.
In a day of the grading down of field representatives in some professions, your company seems rightfully aware of the strength you hold in an engaging, well-spoken sales/operative professional."
Lou P., Montclair, NJ
"Jerry, we would like to take the time to thank you and your entire staff from administration to field personnel for the exemplary work you do. As you know, we have called you to the rescue several times and you have always responded quickly while providing the needed services in both a friendly and professional manner. We will gladly recommend your company to anyone that might need your expertise."
Leslie & Rich K., Verona, NJ
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